Guide

Quote, deposit, invoice: how payment works

10 August 2026 · 4 min read

Support goes better when everyone knows when they pay, what they receive in return and where they can check it. Here is our process, with nothing left unclear.

1. The request, with no commitment

You describe your need online or by phone. Nothing is owed at this stage, and no payment is requested before a conversation has taken place.

2. The proposal

An advisor gets back to you to scope the project, then sends you a priced proposal. It shows the amount excluding tax, the applicable VAT and the total to pay. It also specifies what is not included — in particular, for formalities, the official fees and administrative taxes, which are recharged at their actual cost and are not our fee.

3. Your online space

As soon as you make your request, a personal space opens. You access it through a private link received by email, with no password to remember, and you can find it at any time from “My account”. There you upload your documents, follow progress, view your invoices and pay for your service.

4. Payment: deposit or full amount

For most engagements, work starts against a deposit, with the balance paid at the end. You choose yourself, in your space, between paying the deposit or paying the full amount straight away. Both amounts are shown before you choose: you never approve an amount you have not seen.

If you have paid a deposit and then wish to settle the file, your space shows the exact remaining amount. You never pay the same share twice.

5. Invoices

Each payment received gives rise to a numbered invoice, available as a PDF in your space: a deposit invoice at the start, a final invoice at the end, or a single invoice if you paid everything at once. These documents bear our legal identifiers and can be used by your accountant.

An issued invoice is never modified afterwards. If a correction is needed, it is made through a credit note referring to the original invoice — it is the only proper method, and the one your audits expect.

6. Payment methods

Bank transfer is available: our details appear on the invoice, and we confirm receipt in your space as soon as the transfer reaches us. Any other enabled methods appear directly at the time of payment.

A question about an amount?

Write to us or call us: an amount that is not clear is an amount we explain, not one we justify.